Refund policy

Returns and Cancellation

If you wish to return a product that was provided to you under our Terms and Conditions, because it is defective, then you may contact us using our website's contact form, email address (info@drbeak.nz) or phone number [see the Contact Us page] within 7 days of the delivery time to make arrangements for that product to be returned. To process the return, you may be required to provide us with further information and sufficient photographic evidence of the defect to help us verify the nature of the defect.

You will receive a full refund if you cancel your order before it leaves our premises.